Customer Testimonials
All I can say is EXCEPTIONAL………. From Angel to Roy to Alisa to Ralph, they made this the easiest process from start to finish.
I have only the highest esteem for Group 1 service Department and Claudia Arredondo in Particular. She was extremely efficient in assisting me by communicating and contacting my extended warranty company, arranging a rental car, and was always pleasant and professional. The service crew completed the tasks earlier than scheduled and my truck is running great!
We had the best experience with the dealership. The sales representative Ralph really helped us out. Definitely recommending my family and friends.
That did great and got right to business on taking care of the fluids being changed and the transfer case on the 4 wheel drive on my truck
It's a great dealership and I would recommend it to anyone who wants a good deal for a good price
Great experience from start to finish from all the staff. They helped me throughout the vehicle buying process by an by answering all of our questions and guiding us through the process of securing a deal we felt comfortable with.
Rafael was very helpful and answered all my questions! A 10 out of 10, all day for me!
I had a transmission leak. First time after owning this truck for 20 yrs. So I’m not mad at all. Took my 2007 GMC YUKON in for repair. This dealership has always done great work and always remind me when it’s time to come in for my usual maintenance. I truly believe that’s why my 20 yr old Yukon is still running like new. I have over 144k miles and we still rolling. The customer care service is top notch! I highly recommend this dealership for service and repairs.
I brought my Buick here for repairs and had a fantastic experience. My service advisor, Christian A., provided excellent customer service and paid great attention to every detail. Additionally, the dealership's technology is outstanding. The entire process from check-in to pickup was seamless. I loved that my information was ready upon arrival, and the automated email updates kept me informed throughout. Their phone system even routes calls directly to your advisor and logs missed calls without needing a voicemail. A+ service!
Great experience. Quickest I have ever bought a vehicle. Whole process was quick and easy and the staff were very helpful.
The service advisor were very friendly, courteous and professional. I was kept by text on everything that was done to my car.
Excellent service department. We were visitors to Houston when our brakes failed. Staff was friendly, responsive and timely in getting our car repaired and ready to travel to travel home. Recommend them highly! First Class!
Great service Christian took care of all my concerns and questions really good service thank you
BB (Joel) was extremely helpful with my services. I went in for an oil change and tire rotation. He fully inspected my vehicle before they brought it back and after he sat down and fully explained the additional maintenance recommended for my car
Cody Dingman made my car-buying experience a blessing. He was kind, caring, honest, and knowledgeable. He listened to my needs, answered my questions, and never made me feel rushed or pressured. His professionalism and genuine concern for his customers are rare qualities. I absolutely love my 2026 Envista and am thankful Cody was the one who helped me through the process. Highly recommended!
The service was prompt and the repairs fixed the problem that the vehicle has suffered.
Great customer service, dropped my vehicle off at 7am and 3 hours later it was completed. Definitely recommend
Call to schedule a appointment and I was told that I was able to schedule appointment for today at 10 o’clock so I think that was pretty reasonable
Waited 3hrs for an alignment and tire rotation. (Service Advisor, Omar Garcia), checked the online service tracker for my vehicle and the status showed to be in "arrival status for 2.5 hours." I decided to ask Omar on the status of my vehicle and showed him the service tracker, his response:
"Oh, that doesn't work.
ME:" I asked "How much longer?"
Omar: Give it 30 mi.
Worst of all, he just stared at the computer monitor, with his back to me and didn't acknowledge my presence.
After my vehicle was completed, I checked the ... Read More DealerRater - Jun 6, 2026
I worked with Christian in service and he was phenomenal. He definitely deserves to be in sales, he has a great way of persuading customers to purchase services for their car that will be beneficial to them.
Omar helped on the recall on my vehicle and oil change he kept me informed with the service.
Great people and service. Go see Anthony Alvarez for your next new car. Also if your car is in need of service, Go see Claudia A and Gil in the service dept. They will take care of you.
Making an appointment online for service was easy. Also, my request for a particular service advisor was accommodated. Gil compos was friendly and professional. He stated it would be an hour for the alignment. I waited for my vehicle to be serviced and after 1.5 hours it was not complete. Gill explained that the service bay was given away to cars with oil changes. It would be another 1 to 2 hours. He did offer an Uber to take me home. I chose to pick up my car the next morning. And it was out and ready for me when I arrived at 7:30 ... Read More DealerRater - May 30, 2026
My vehicle was in this dealership for 67 days in then another 20 + days after the warranty repair was approved. The warranty company called me multiple times because Group1 South service was unresponsive. I came to pickup my vehicle only to find the repair was not done. I asked for the service manager's assistance (Hannah), and she came out of her office, looked at me, then walked away. We gave her the nickname "Hands Off Hannah". I left a message with the GM before I finally got some traction. The people seem nice, but the service I received was ... Read More DealerRater - May 30, 2026
I had an appointment and was seen right away, kindly greeted and service rep was informative. My wait was normal and I was kept abreast of everything being done so my vehicle.
I was able to get a 2026 Buick Encore and everyone that spoke to me was very kind and courteous and very helpful to me.
Awesome as always what else can I say! Even when there’s a problem, a mixup or misunderstand, they’re always quick to fix it😁 I am a deeply satisfied customer, three times over
Group 1 is my favorite dealership in the Houston area. They really know how to take care of their customers.
No hassle, true to their word, a joy to work with. Would use them again!
Came in knowing what I wanted and they brought me exactly that. Very detailed and helpful overall
Great job! Service dept was on the ball today. In n out in no time.
We just purchased a new Hummer from Ada and she was great to deal with. She handled everything and made the process simple.
Clean, quick service. Our fleet vehicles are well taken care of for the past 8 years.
Rafael treats you like family. Thank you for helping my parents find the perfect car for them. 🙂
Very informative about everything that would be done a d the costs involved for the entire process.
Ada was great from start to beginning! She kept in contact the day before the actual purchase of my vehicle by the providing out of the door cost of my new vehicle. She made the whole process fantastic and pressure free! I was in and out of the dealership within 1-2 hours with the test drive included! Keep up the great work and providing the superior customer service that my family and I received! Ask for ADA for your next purchase at Group 1 South!
very courteous professional staff that worked quickly to get my deal going and me on the road. I would highly recommend group one Buick GMC to family and friends.!
Service Provider, Claudia provided me professional, patient and polite customer service. Claudia was prompt responding to any questions I had.
They were very courteous and helpful and straight forward and honest with any questions you may have had
Every step of the services provided were explained and on video for the customer through app.
They did very well and I have a very good experience thank you so much
Carlos was great from the beginning. He was knowledgeable and took the time to make sure we got what we wanted.
Christian is a very professional employee, they are fortunate to have him represent them! He gave special service: car wash, bring car to front, helpful towards seniors!
The dealership in its self is fine. My only problem I really have is with the manufacturer of the gmc trucks. When gmc was making those torque converters and transmission that broke seems like it should have been repaired and made knowledge to staff that's selling said vehicles. GMC as a company should do better for their dealers too. Has to be stressful to make things better for problems they didn’t create
Dealership was great, as I have been a customer of Buick for very long, but I am writing this review and giving a low rating because of the strange interaction I had with service advisor Jessica, as I know how important these reviews are for dealerships. From the start when she greeted me she had a very negative attitude, stating I was 11 minutes late, but I was the only one in the service lane waiting for her to come out for 10 minutes. Why even make that comment when there’s literally no other customers in the dealership? Then she asks ... Read More DealerRater - Apr 20, 2026
Amazing service customer satisfaction advisor was very informative and trusting cannot ask for anything else
Rafael was super helpful and patient with us. We test drove a few cars Untill we felt comfortable I would definitely go back to him on my next car purchase and def recommend for someone purchasing a car
Excellent service they keep me informed every time about how was going the service a
Your service rep was very helpful with our problem with our car. Your service department check my car and found our issue and repaired them. Thanks for your service.
Terrible dealership after buying my first vehicle here at 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after the dealership screwing me over thousands on their vehicles prices I bring my truck to get serviced and they don’t service anything and still charge me a diagnostic fee and not telling me what’s wrong with my vehicle this service people are scams don’t come here
Grade A rate for me is definitely a ten due to their lnowledge, unferdysndimg of my requests, and mon-pressurred courtesy.
Good customer service. I came here to do an oil change and it was quick and easy.
This is a busy location. I’ve figured out that Wednesday work better. I was not there long. Service was done on my vehicle and I was able to get out of there before traffic was horrible.
My experience was great! The representative Andrea Belman was super professional. My truck was serviced efficiently and the dealer took the time to explain every part of the inspection.
100% recommend going to this dealership Ada helped me get my dream truck, very friendly and professional
My service rep was amazing. She took good care of me.. Will definitely recomend the service department
ada was a grate with helping me out on my new purchase she guided me and went above and beyond to make this happen for my self and my small family well recommended to all my fellow co workers and family member and will continue to do business with her
Muy contento con el servicio de Ada y el servicio que me dieron en general.
Excellent customer service.Andrea does a great job keeping us updated on what is needed on our vehicles. She is very knowledgeable and easy to work with. The team at Group 1 South , is friendly and professional.we could not be more happier with the recent service we received at Group 1 South . Houston
Kept my vehicle over a month and quoted a price then charged me 3 times the amount that was quoted.
My Service Advisor, Claudia Arredondo, was very professional and understood what I needed completed. she also recommended two additional services for 30,000 miles. Did one of the items and will be doing the other one when I bring the vehicle back for another issue with another issue with the SuperCruise..
Awesome service department and associates as well, will return for future oil changes. Thank you.
Great service, discussed in detailed all the recommendations they had for my vehicle. They always go beyond to help you out.
I had a wonderful experience and truly appreciated the genuine interaction with the service advisor I worked with. Claudia A. was exceptional and kept me updated throughout the process while my vehicle was being serviced. I highly recommend this location and will be returning from now on.
Experience was great. No nonsense and to the point. Worked with me to get the best deal possible.
Salesman was very helpful and the dealership was clean. Everyone was friendly and helpful. Thanks
Great place to service your vehicle and awesome people 👍 very nice and good friendly service.
Great service! Helped with all my questions and walked every step and made it an easy process.
My service advisor was very helpful, courteous and professional. He kept me updated as the technician was servicing my car.
Excellent customer service: timely services delivered with courtesy and text updates. Clean bathroom and waiting areas.
Had vehicle serviced today without any issues. Very professional, friendly and efficient. Completed work needed and didn’t try to push any other unnecessary repairs.!
Osbaldo and Eni were exceptional representation of your dealership. Your system was lacking. The truck was sold prior to us being informed that the brakes would be replaced requiring the vehicle to remain two additional days. We had driven 3 hours from home and were not prepared for an additional two day stay. While pleased that this detail was handled, it was quite stressful.
JESSICA WAS AWESOME TO WORK WITH SHE WAS FAST,FRIENDLY AND VERY PROFESSIONAL. THANK YOU AGAIN JESSICA
Professional, in and out like they told me with no issues. Reviewed in live with me everything they did.
HORRIBLE. I asked for a car wash and I was given a really bad one. When I resided my concerns, I was quickly dismissed. It is such a shame. I will not be coming back.
The people were very nice and helpful, however when I was ready to head home with my new Buick Envista I had issues connecting my phone to Apple car play. The sales person that helped me was no where to be found. Luckily one of the managers was very nice and helpful.
The staff was friendly. We did most of the work on the phone before arriving. It was a very smooth process.
I purchased 2 vehicles from Beck and Masten in the past so when my son decided to purchase a new vehicle, I decided to take him back to a dealership I trusted and he found the perfect truck with the help of an amazing salesperson, Rafael! Rafael was so helful from the start to finish! He searched vehicles, texting us different options based on what we were looking for, and once we arrived, he had the perfect truck waiting! Rafael was very knowledgeable, answering all of our questions, was never pushy, even stepped away for us to discuss in private. Rafael ... Read More DealerRater - Feb 27, 2026
Ada was extremely helpful and made my experience wonderful. I am so very happy with my purchase today and could not be happier with my experience.
This was my second vehicle from this dealership. I was helped right away and had someone with me through the whole process. Very good experience.
Mrs. Ada is wonderful! Miss .GET YOU IN AND OUT ! A lovely lady that keeps it straight forward and tells you advice that’s in your best interest. A great sales woman !
Muy buena atencion,todo excelente,muy complacida con el personal que me atendió,súper recomendado
Terrible service. Brought my truck in for transmission issues. I was told that it was the battery. I had the battery replaced. The same issue occurred on the same day i received my vehicle back from the dealership
It takes more than 2 hours for Oil Change and Tire Rotations with appointment. I purchased the deal and it said car wash included, but I didn’t receive such service.
The experience was easy and great starting with the salesmen Robert Hernandez. He made things simple and answered all our questions. Thank you.
made an appointment, still had to wait two days. Service on one repair overpriced and did not have it completed. $237.72 per hour x 3 hours = $713.17 for a $25.98 seal - you have to be kidding. You would think as a returning customer that they would give a bigger break on this repair.
Great customer service from Jessica Flores. She was very helpful and explained everything very well. Great person with great sense of humor. I was very pleased with the overall service there.
The dealership is Clean, the staff is polite and, friendly, My sales person Ada did a great job working out the details of my sale and purchase
Great help and great costumer service Staff was very helpful fast service did not waited long
Today's visit was good. Jessica assisted me ensuring that my truck was taken care of. Explained the recommendations from the technician, and even ensured the truck was completed correctly.
Chris G. Was very easy to work with, the communication was also very good! I will certainly recommend your dealership for future purchases. Brent and Alisa were also easy to work with! This purchase is one of the easiest and best experiences I have had in shopping for a vehicle.
Dearelership experience was very pleasant and Raphael is a wonderful sales person. I would check them out.
I scheduled an oil change for 7:00 AM and, upon arriving at the dealership, I asked the service advisor if she could check if I had any remaining oil changes from my maintenance package. She told me she was too busy to look it up because there were other cars that needed to be checked in, which was disappointing. While I waited in the lounge, I noticed other service advisors interacting with their customers about their vehicles, but mine never came to update me. I also didn’t receive any text updates about my car’s status until I was leaving, ... Read More DealerRater - Jan 31, 2026
Gill is the best so helpful helped me and answered all my questions Ty again I really appreciate the one on one experience
Everyone good friendly and nice the whole time. Sellsman went out of his normal place to make sure I was getting what I wanted and not just what I saw there
Makes the experience smooth and is very reliable. One of the best dealers to work with!
Great assistance, took care of me, and good experience. I was able to get the Truck I wanted.
I had a great purchase experience from my initial inquiry, to the test drive, and walking out with my new truck. Purchased my first GM here and plan on coming back for my next truck hope to see Ada and Willie again for the next purchase Thank you!
I was Impressed with how knowledgeable my service tech was and Suprisingly friendly Had my truck back to me the same day all with a smile and a hand slake His name was BB
Great service and the sales representative Fernando was great. Finance team was also quick and fast.
